Our latest research findings are summarised in the diagram and the full analysis and methodology are included
in Quantifying our impacts: methodology and results. They show a significant positive economic impact through payments to governments, our
people and supplier partners as well as a positive social impact through our social investment and activities such
as training and internships. Among the impacts we have valued, our main negative impact relates to the cost to
society and future generations of greenhouse gas emissions associated with our business activities. Waste disposal
and water consumption also represent negative impacts from our direct operations. There are many impacts
we are not yet able to quantify, such as the indirect benefits or costs associated with our work for clients. For
example, if our communications services help clients to increase product sales this could stimulate growth and
help create jobs but also increase consumption of resources.
Summary of our impact
- Positive impact
- Negative impact
- Indirect impact