Quantifying our impacts

Our business activities can have both positive and negative impacts for society. We carry out research to quantify these impacts in terms of their monetary cost or benefit. This enables us to compare the relative significance of different types of impacts and, over time, may help us to enhance our positive contribution.

Our latest research findings are summarised in the diagram and the full analysis and methodology are included in Quantifying our impacts: methodology and results. They show a significant positive economic impact through payments to governments, our people and supplier partners as well as a positive social impact through our social investment and activities such as training and internships. Among the impacts we have valued, our main negative impact relates to the cost to society and future generations of greenhouse gas emissions associated with our business activities. Waste disposal and water consumption also represent negative impacts from our direct operations. There are many impacts we are not yet able to quantify, such as the indirect benefits or costs associated with our work for clients. For example, if our communications services help clients to increase product sales this could stimulate growth and help create jobs but also increase consumption of resources.

Summary of our impact

Summary of our impact

  • Positive impact
  • Negative impact
  • Indirect impact

Note: The methodology used to evaluate these impacts is outlined in Quantifying our impacts: methodology and results.